Dubai, UAE – Once celebrated for changing lives through weekly lottery draws, Mahzooz, operated by EWINGS LLC, is now at the center of growing criticism. The popular UAE-based draw has recently faced a surge of complaints from participants citing delays in payouts, lack of communication, and unclear changes to its game structure and prize tiers.
These issues have prompted many loyal players to question the transparency and integrity of the Mahzooz platform, sparking debates across social media and online forums.
Mahzooz, which means “fortunate” or “lucky” in Arabic, was launched by EWINGS in 2020. It quickly gained popularity across the Gulf region as it offered participants the opportunity to win millions of dirhams every week for just AED 35 per ticket.
Initially, Mahzooz operated on a straightforward format — participants chose five numbers out of 49, and matching all five meant winning the jackpot. Over the years, its user base expanded rapidly, with participants hailing not only from the UAE but also from neighboring countries and even overseas.
In recent months, however, Mahzooz’s reputation has taken a hit due to multiple user complaints. Here’s a breakdown of the major issues currently being reported:
One of the most common complaints concerns payout delays. While Mahzooz previously prided itself on transferring winnings within days, many recent winners claim they have been waiting for weeks without payment.
“I won AED 350 almost a month ago. I’ve contacted support multiple times, but all I get are automated replies,” said Arjun R., a Dubai-based participant. “It’s really disappointing.”
Some users allege that their winnings have been “under review” for extended periods, with no clear explanation or timeline for resolution.
Another major grievance is the lack of responsive customer service. Participants have reported difficulties in reaching support agents via phone or email. Many say their queries go unanswered or are met with vague responses.
“There’s no proper communication. You don’t know whether your money is coming or not,” shared Mariam T., another user from Abu Dhabi. “It feels like they don’t care.”
In April 2023, EWINGS announced a revamp to the Mahzooz draw format. While the changes were said to “enhance user experience,” many long-time players were confused and frustrated by the lack of clarity.
The introduction of a new prize structure and additional games such as the “Triple Raffle Draw” have left some players wondering if the odds are now stacked against them.
“The new format is more complicated and not as transparent as before,” said a social media user. “The changes were sudden, and not everyone understood them.”
In response to the growing backlash, EWINGS issued a brief statement on its official website:
“EWINGS is committed to maintaining the highest standards of fairness and integrity. We are currently experiencing higher-than-usual traffic and inquiries. We assure all users that valid prize claims will be honored after appropriate verification.”
However, critics argue that the company’s response lacks specifics and accountability, and fails to directly address the nature and scope of the problems.
Social media has been buzzing with user complaints, some of which have gone viral. The hashtag #MahzoozScam has trended several times on X (formerly Twitter), with users sharing screenshots of pending transactions, unanswered emails, and ambiguous replies from customer service.
Reddit threads and Facebook groups dedicated to lottery discussions have seen a spike in posts expressing dissatisfaction, with some users calling for an independent audit of Mahzooz’s operations.
Experts in the online gaming and lottery industry point out that maintaining trust is vital in this sector.
“When real money is involved, especially in a region with strict financial regulations, transparency is not just good practice — it’s essential,” said Rami El-Ghazali, a gaming consultant based in Dubai.
He adds, “One delayed payment or a single vague response can damage a brand’s credibility quickly, especially in today’s digital age where word spreads fast.”
While many affected players are hoping for better communication and faster resolution, there are few avenues for official recourse. UAE’s regulatory bodies for such operations are still evolving, and legal action could be difficult unless fraud is proven.
However, concerned users can take the following steps:
Despite its current troubles, Mahzooz still holds regular draws, and the platform continues to announce new winners. But if the company wants to regain the trust of its audience, it must act fast — with more transparency, improved customer service, and a clear communication strategy.
For now, thousands of participants wait anxiously — not just for their winnings, but for reassurance that Mahzooz remains a safe and legitimate platform.
What began as a dream platform for everyday fortune-seekers is now under serious scrutiny. The coming weeks will be crucial for EWINGS and Mahzooz. Whether they address the issues head-on or continue with vague reassurances could determine the future of the brand in the Middle East’s competitive digital lottery market.
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