Moving into a new apartment or villa in Dubai is exciting, but it also comes with responsibilities—especially when it comes to managing utility services like water and electricity. That’s where DEWA (Dubai Electricity and Water Authority) plays a crucial role.
Whether you’re new to the city or switching apartments within Dubai, following DEWA’s practical tips for tenants can help you save money, avoid fines, and stay stress-free. From registration to reducing bills, DEWA provides tenants with helpful guidance to make their stay in Dubai smoother and more sustainable.
Here are the essential DEWA tips every Dubai tenant should know in 2025.
As a tenant, it’s your responsibility to activate DEWA services in your name. After signing your tenancy contract and Ejari registration, make sure to register with DEWA online or via their app.
You will need:
DEWA recommends completing this process before your move-in date to avoid delays in water or electricity supply. The entire process is digital and takes only a few minutes if documents are in order.
Pro Tip: Always use DEWA’s official portal or app to avoid third-party processing charges.
DEWA requires a one-time refundable security deposit which will be returned when you vacate the property and clear all dues. Tenants should keep a copy of the payment receipt and ensure their contact details are up to date in the DEWA system.
For monthly bills, it’s best to set up auto-payment via DEWA’s app, website, or your bank. Missed payments can lead to disconnection of services and additional reactivation fees.
Reminder: DEWA bills are typically issued monthly and due within 14 days.
DEWA’s “Smart Living” dashboard lets you track your water and electricity usage in real time. Tenants can view daily or monthly consumption, compare usage with similar households, and get alerts for high usage.
This is especially helpful during Dubai’s summer months when AC usage increases dramatically. By monitoring your consumption, you can avoid shockingly high bills and adjust your usage habits as needed.
DEWA actively encourages tenants to choose sustainable living options. One simple yet effective way is by switching to energy-efficient LED lights, low-flow water fixtures, and Energy Star-rated appliances.
Tenants who make these small changes can see noticeable reductions in monthly bills and also contribute to Dubai’s goal of reducing carbon emissions by 30% by 2030.
Bonus Tip: Unplug electronics and appliances when not in use. Standby power can account for up to 10% of your electricity bill.
In some apartment buildings, DEWA bills may also include common area charges like hallway lighting or water used in the building’s garden. These are typically divided among all tenants.
To avoid confusion, check with your property manager or building maintenance team to understand what’s included in your bill and what’s not.
Advice: If your consumption seems unusually high, raise a query with DEWA or your landlord to investigate further.
Before vacating a property, you must notify DEWA and request final bill settlement and disconnection of services. This can be done online through DEWA’s “Move-Out” service.
Once the final bill is settled, DEWA will process your deposit refund within a few working days. Failing to cancel services may result in unpaid bills under your name.
Documents Needed for Move-Out:
DEWA has several programs in place for tenants who want to live more sustainably. One such program is “Shams Dubai,” which allows property owners and tenants (with approval) to install solar panels and contribute clean energy back to the grid.
Even if installing solar panels isn’t an option, tenants can support DEWA’s green goals by practicing responsible water and energy consumption.
DEWA also runs educational campaigns on social media and hosts online workshops on eco-friendly living.
DEWA has a 24/7 customer service hotline (991) for emergencies related to electricity and water services. Tenants should save this number for quick help in case of outages, electrical faults, or pipe leaks.
You can also reach DEWA’s customer service via WhatsApp, live chat on their website, or their mobile app.
Water leaks, faulty AC units, and broken thermostats can cause higher-than-normal utility bills. DEWA advises tenants to report such issues immediately to their building management or landlord. In most cases, landlords are responsible for structural maintenance and major repairs.
If the issue isn’t resolved, tenants can file a complaint through the Real Estate Regulatory Agency (RERA) or DEWA.
To help you plan your budget, DEWA’s website includes a Bill Estimator tool that calculates your expected electricity and water charges based on home size, appliance usage, and season.
Additionally, DEWA’s annual Energy Challenge lets residents compete by reducing their usage. Participants can win rewards and recognition for their efforts.
DEWA plays a vital role in helping Dubai tenants manage their utilities efficiently. By following DEWA’s practical tips, tenants can avoid unnecessary charges, improve sustainability, and enjoy a worry-free rental experience.
Whether you’re new to Dubai or have lived here for years, staying informed and proactive with DEWA services ensures that your home remains comfortable and cost-efficient all year round.
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